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Koalafied Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.koalafiedplumbing.com/] (the “Site”) or use our services.

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By using our Site or engaging with us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information from you:

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a. Personal Information

When you request a quote, book a service, or contact us, we may collect information such as:

• Full name

• Email address

• Phone number

• Property address

• Service-related information

• Payment details (only if applicable and handled securely via third-party processors)
   

b. Non-Personal Information

When you use the Site, we may automatically collect:

• Your IP address

• Browser type and version

• Pages visited and time spent

• Device type

• Date and time of visit
   

We use cookies and similar tracking technologies to help improve our website’s functionality and your experience. You can modify your browser settings to reject cookies if you prefer.

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2. How We Use Your Information

We use the information we collect to:

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• Respond to your inquiries or service requests

• Schedule appointments and provide plumbing services

• Send service updates or confirmations

• Improve our website, services, and customer experience

• Comply with legal obligations

• Send marketing materials (only if you’ve opted in)
   

3. How We Share Your Information

We do not sell your personal information. We may share it in the following limited cases:

• Service providers: We may share your information with trusted partners who help us deliver services (e.g., booking tools, payment processors, email service providers).

• Legal requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

• Business transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

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4. Data Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as:

• Requesting access to the personal data we hold about you

• Requesting correction or deletion of your data

• Withdrawing consent for marketing communications

• Opting out of cookies through your browser settings
   

To exercise any of these rights, contact us at koalafiedplumbing@gmail.com.

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6. Third-Party Links

Our Site may contain links to third-party websites or tools (e.g., Google Maps, Facebook, Instagram). We are not responsible for the content or privacy practices of these external sites.

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7. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we can delete it.

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8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes are posted means you accept those changes.

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9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

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Koalafied Plumbing
0434 614 760
koalafiedplumbing@gmail.com
[Website: https://www.koalafiedplumbing.com/]